# Thena

2026-11-11에 검증된 OpenAITools.app 텔레메트리에 따르면, Thena(thena.ai)은(는) AI 고객 서비스에 색인된 AI 플랫폼으로 월 9.78천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 -4.08천(-29.4%)입니다. 주요 지리적 시장은 미국(트래픽 점유율 54.1%)이며, 무료+유료, 유료, 가격 문의 가격 모델로 운영됩니다. 월간 트래픽 기준 주요 경쟁 대안으로는 Hiver (월 14.03만회 방문), Pylon (월 28.49만회 방문), Intercom (월 276.45만회 방문) 등이 있습니다.

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## 주요 텔레메트리 및 사양

| 지표 | 값 |
| :--- | :--- |
| 도구 이름 | Thena |
| 핸들 | thena |
| Status | active |
| Origin | official |
| Maintenance | active |
| 공식 도메인 | thena.ai |
| 웹사이트 URL | https://www.thena.ai |
| 카테고리 | AI 고객 서비스, AI 어시스턴트, AI 챗봇, AI 답변 생성기, AI Workflow, AI 지식 베이스 |
| 가격 모델 | 무료+유료, 유료, 가격 문의 |
| 월간 방문 수 | 9,781 |
| 전월 대비 트래픽 변화 | -4,078 |
| 전월 대비 성장률 | -29.4% |
| 주요 시장 | 미국 |
| 시장 점유율 | 54.1% |
| 직접 방문 | 3,850 |
| 자연 검색 방문 | — |
| 소셜 방문 | — |
| 추천 방문 | 987 |
| 이메일 방문 | 321 |
| 리뷰 점수 | 4.4 |
| 저장 수 | 0 |
| 지원 플랫폼 | 웹사이트 |
| 결제 플랫폼 |  |
| 속성 | 기능: 웹사이트; 가격: 무료+유료; 가격: 유료; 가격: 가격 문의 |
| 태그 | AI 고객 지원, B2B 지원, 티켓 시스템, 헬프데스크 소프트웨어, 옴니채널 지원, AI 자동화, 워크플로 자동화, 고객 관계 관리(CRM), AI 에이전트, SaaS, 엔터프라이즈 소프트웨어, AI 고객 서비스 |

## 개요

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

## 가격 및 요금제

A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## 주요 기능 및 역량

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

## 주요 활용 사례

- **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.
- **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.
- **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.
- **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

## 강점

- Slack-native ticketing with full account context, unusual among helpdesks
- AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies
- Published per-seat pricing with a free plan and no credit card required
- Omni-channel intake across Slack, email, web chat, MS Teams and Discord
- AI agent studio, MCP support and APIs available from the Standard tier
- Integrates with HubSpot, Salesforce and Jira, plus custom app building
- Includes help centers, broadcasting and CSAT tooling in the same product

## 한계

- AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited
- Free/Starter tiers cap seats and tickets, which can pinch as a team grows
- Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation
- The value depends on your customers actually using Slack, email or chat rather than a phone desk

## 자주 묻는 질문

### What is Thena?
An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

### Is there a free plan?
Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

### What makes Thena different from a normal helpdesk?
Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

### How do the AI agents work?
AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

### Can it connect to our internal tools?
Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

### Does it include a knowledge base?
Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

### How does pricing work?
Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

### Thena의 월간 트래픽과 성장 추세는 어떠한가요?
Thena은(는) 현재 월 9.78천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 -4.08천(성장률 -29.4%)입니다. 주요 유입 시장은 미국(점유율 54.1%)이며, 여기에는 월 직접 방문 3.85천회와 월 자연 검색 방문 —회가 포함됩니다.

### Thena은(는) 무료인가요? 가격 모델은 무엇인가요?
Thena은(는) 무료+유료, 유료, 가격 문의 가격 모델로 운영됩니다. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. 지원되는 결제 및 체크아웃 플랫폼에는 등록되지 않음 등이 있습니다.

### 2026년 최고의 Thena 대안은 무엇인가요?
OpenAITools.app의 카테고리 트래픽과 기능 적합도를 기준으로 할 때 Thena의 상위 5개 대안은 다음과 같습니다: 1. Hiver (월 14.03만회 방문); 2. Pylon (월 28.49만회 방문); 3. Intercom (월 276.45만회 방문); 4. Crisp (월 140.86만회 방문); 5. tawk.to (월 572.68만회 방문).

### Thena은(는) 어떤 플랫폼과 핵심 AI 역량을 지원하나요?
Thena은(는) AI 고객 서비스, AI 어시스턴트, AI 챗봇, AI 답변 생성기으로 분류되며 다음 플랫폼을 지원합니다: 웹사이트. 핵심 역량 태그에는 AI 고객 지원, B2B 지원, 티켓 시스템, 헬프데스크 소프트웨어, 옴니채널 지원, AI 자동화 등이 있습니다.

## 대안

| 도구 이름 | 월간 방문 수 | 가격 모델 | 비교 |
| :--- | :--- | :--- | :--- |
| [Hiver](https://openaitools.app/ko/tool/hiver) | 140,328 | 무료+유료, 무료 체험, 유료, 무료 | [비교](https://openaitools.app/ko/compare/hiver-vs-thena) |
| [Pylon](https://openaitools.app/ko/tool/pylon) | 284,885 | 유료 | [비교](https://openaitools.app/ko/compare/pylon-vs-thena) |
| [Intercom](https://openaitools.app/ko/tool/intercom-help) | 2,764,543 | 무료 체험, 유료 | [비교](https://openaitools.app/ko/compare/intercom-help-vs-thena) |
| [Crisp](https://openaitools.app/ko/tool/crisp-chat) | 1,408,646 | 무료 체험, 유료, 가격 문의, 무료 | [비교](https://openaitools.app/ko/compare/crisp-chat-vs-thena) |
| [tawk.to](https://openaitools.app/ko/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 무료+유료 | [비교](https://openaitools.app/ko/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) |
| [Re:amaze](https://openaitools.app/ko/tool/reamaze-com) | 455,787 | 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/reamaze-com-vs-thena) |
| [Unthread](https://openaitools.app/ko/tool/unthread) | 27,017 | 무료 체험, 유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/thena-vs-unthread) |
| [Tidio](https://openaitools.app/ko/tool/tidio) | 527,313 | 무료+유료 | [비교](https://openaitools.app/ko/compare/thena-vs-tidio) |
| [Desku](https://openaitools.app/ko/tool/desku) | 13,634 | 무료 체험, 유료 | [비교](https://openaitools.app/ko/compare/desku-vs-thena) |
| [BoldDesk](https://openaitools.app/ko/tool/bolddesk) | 124,232 | 무료 체험, 가격 문의 | [비교](https://openaitools.app/ko/compare/bolddesk-vs-thena) |
| [SaleWisely](https://openaitools.app/ko/tool/salewisely) | 187,721 | 무료+유료, 가격 문의 | [비교](https://openaitools.app/ko/compare/salewisely-vs-thena) |
| [Chaport](https://openaitools.app/ko/tool/chaport-com) | 1,458,924 | 무료+유료 | [비교](https://openaitools.app/ko/compare/chaport-com-vs-thena) |

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출처: https://openaitools.app/ko/tool/thena