# Serviceaide

According to OpenAITools.app telemetry verified on 2026-11-11, Serviceaide (serviceaide.com) is an AI platform indexed under AI Copilot generating 40.9K monthly visits with a month-over-month traffic delta of +4.74K (+13.1%). Its primary geographic market is United States (54.9% traffic share), and it operates on a Contact for Pricing pricing model. Top competing alternatives by monthly volume include Aisera (15K visits/mo), Intercom (4.47M visits/mo), Forethought (84K visits/mo).

AI-powered enterprise service management with agentic Luma AI

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Serviceaide |
| Handle | serviceaide-com |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | serviceaide.com |
| Website URL | https://serviceaide.com |
| Categories | AI Copilot, AI Agent, AI Chatbot, AI Customer Service, AI Knowledge Management, AI Workflow, AI Assistant, AI Productivity Tools |
| Pricing Model | Contact for Pricing |
| Monthly Visits | 40,899 |
| MoM Traffic Change | 4,736 |
| MoM Growth Rate | +13.1% |
| Primary Market | United States |
| Market Share | 54.9% |
| Direct Visits | 27,852 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 9,795 |
| Email Visits | 2,167 |
| Review Score | 4.3 |
| Saved Count | 10 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Contact for Pricing |
| Tags | Enterprise Service Management, Digital Service Management, AI Solutions, Automation, ITSM, HR Service Delivery, Workflow Management, Knowledge Management, Ticket Deflection, AI Copilot |

## Overview

Serviceaide targets IT, HR, facilities and governance teams that are overwhelmed by high ticket volumes, disconnected systems and slow change processes. Its core ITSM product, ChangeGear, covers incident, request, change, asset, knowledge and service catalog management in one platform, with an emphasis on automating the change approval workflow, assessing change risk and keeping regulated processes auditable. It is positioned as an intelligent copilot for service delivery rather than a single-purpose service desk.

Luma AI is the agentic layer across the platform. It provides conversational self-service, an AI-powered virtual agent, a suggestion center and a field recommender, backed by Luma Knowledge so users can reach curated answers where they already work. Actions taken by Luma are grounded in the organization's knowledge, permissions and policy — an important control for regulated industries — and the company also offers purpose-built agents for diagnostics, web, email and self-service portal scenarios. Serviceaide markets a complimentary diagnostic analysis that surfaces hidden service issues and proposes fixes for approval, aimed at saving hundreds to thousands of operational hours per month.

AISM extends the platform to service providers, unifying incident management, workflow, collaboration and analytics across business units. The vendor publishes customer testimonials citing ticket deflection, self-service portal adoption and freed-up developer time, supports English, Spanish and Portuguese, and runs an active resource library, blog and newsroom.

## Pricing & Plans

Contact for pricing. Serviceaide publishes a pricing page and books demos rather than listing public plan prices; quotes are tailored to ITSM modules, seat counts and add-on AI agents.

## Key Features & Capabilities

- **Agentic Luma AI:** A conversational AI engine that deflects tickets and automates support, with actions grounded in your knowledge base, permissions and policy.
- **ChangeGear ITSM:** Unified incident, request, change, asset, knowledge and service catalog management with risk-aware, automated change approvals.
- **Ticket deflection and self-service:** A self-service portal and virtual agent that let users solve problems without submitting a ticket, driving first-contact resolution.
- **Luma Knowledge:** Captures, curates and surfaces enterprise knowledge where people work so answers are findable and consistent.
- **AI agents and analytics:** Purpose-built diagnostic, web, email and portal agents plus AISM analytics that unify service delivery across business units.

## Primary Use Cases

- **Cut ticket volume (IT Service Desk Manager):** Deploy Luma self-service and virtual agent flows to deflect repetitive requests and free agents for complex incidents.
- **Automate change approvals (Change and Release Manager):** Use ChangeGear to automate approvals, surface change risk and keep regulated change work compliant and auditable.
- **Unify cross-department support (HR and Shared Services Leader):** Extend service management to HR, facilities and governance with knowledge-backed request handling and analytics across units.
- **Make answers findable at work (Enterprise Knowledge Manager):** Curate knowledge with Luma Knowledge so employees and the AI agent resolve issues consistently without raising a ticket.

## Strengths

- Mature ITSM core (ChangeGear) paired with newer agentic AI
- AI actions constrained by permissions and policy, suited to regulated industries
- Covers the full service lifecycle: request, incident, change, asset and knowledge
- Published customer testimonials and analyst recognition from Gartner reviewers

## Limitations

- No transparent public pricing; requires a sales-led evaluation
- Feature depth may exceed the needs of small IT teams
- Agentic AI value depends on well-curated knowledge and clean integrations

## Frequently Asked Questions

### What is Serviceaide known for?
Serviceaide provides AI-powered enterprise service management, combining the ChangeGear ITSM suite with the Luma agentic AI engine for ticket deflection, knowledge access and automated service workflows.

### Which products make up the Serviceaide platform?
The platform centers on ChangeGear for incident, change, request, asset and knowledge management, Luma AI for agentic automation and knowledge, purpose-built AI agents, and AISM for service-provider environments.

### How much does Serviceaide cost?
Pricing is not published publicly. Serviceaide directs prospects to a demo and quote request, with costs depending on modules, seats and selected AI agents.

### Is Serviceaide suitable for regulated industries?
The vendor emphasizes that Luma AI actions are grounded in knowledge, permissions and policy, which supports compliance-heavy change and service processes.

### What is Serviceaide's monthly traffic and growth trend?
Serviceaide currently receives 40.9K monthly visits, with a month-over-month traffic change of +4.74K (+13.1% growth rate). Its primary source market is United States (54.9% share), including 27.85K direct visits/mo and — organic search visits/mo.

### Is Serviceaide free? What is its pricing model?
Serviceaide operates on a Contact for Pricing pricing model. Contact for pricing. Serviceaide publishes a pricing page and books demos rather than listing public plan prices; quotes are tailored to ITSM modules, seat counts and add-on AI agents. Supported billing and checkout platforms include: not listed.

### What are the best Serviceaide alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Serviceaide are: 1. Aisera (15K visits/mo); 2. Intercom (4.47M visits/mo); 3. Forethought (84K visits/mo); 4. BoldDesk (124.23K visits/mo); 5. Rezolve.ai (19.24K visits/mo).

### Which platforms and core AI capabilities does Serviceaide support?
Serviceaide is classified under AI Copilot, AI Agent, AI Chatbot, AI Customer Service, supports the following platforms: Website, and its core capability tags include: Enterprise Service Management, Digital Service Management, AI Solutions, Automation, ITSM, HR Service Delivery.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Aisera](https://openaitools.app/tool/aisera) | 14,996 | Contact for Pricing | [Compare](https://openaitools.app/compare/aisera-vs-serviceaide-com) |
| [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | Free Trial, Paid | [Compare](https://openaitools.app/compare/intercom-com-vs-serviceaide-com) |
| [Forethought](https://openaitools.app/tool/forethought) | 83,999 | Contact for Pricing | [Compare](https://openaitools.app/compare/forethought-vs-serviceaide-com) |
| [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/bolddesk-vs-serviceaide-com) |
| [Rezolve.ai](https://openaitools.app/tool/rezolve-ai) | 19,241 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/rezolve-ai-vs-serviceaide-com) |
| [Kore.ai](https://openaitools.app/tool/kore-ai) | 143,328 | Contact for Pricing | [Compare](https://openaitools.app/compare/kore-ai-vs-serviceaide-com) |
| [Hiver](https://openaitools.app/tool/hiver) | 140,328 | Freemium, Free Trial, Paid, Free | [Compare](https://openaitools.app/compare/hiver-vs-serviceaide-com) |
| [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | Contact for Pricing | [Compare](https://openaitools.app/compare/kapturecrm-com-vs-serviceaide-com) |
| [Pylon](https://openaitools.app/tool/pylon) | 284,885 | Paid | [Compare](https://openaitools.app/compare/pylon-vs-serviceaide-com) |
| [Kayako](https://openaitools.app/tool/kayako) | 168,212 | Contact for Pricing | [Compare](https://openaitools.app/compare/kayako-vs-serviceaide-com) |
| [Moveworks](https://openaitools.app/tool/moveworks) | 168,527 | Contact for Pricing | [Compare](https://openaitools.app/compare/moveworks-vs-serviceaide-com) |
| [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | Freemium | [Compare](https://openaitools.app/compare/salesforce-einstein-vs-serviceaide-com) |

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Source: https://openaitools.app/tool/serviceaide-com