# Yuma

According to OpenAITools.app telemetry verified on 2026-11-11, Yuma (yuma.ai) is an AI platform indexed under AI Customer Service generating 31.26K monthly visits with a month-over-month traffic delta of -3.89K (-11.1%). Its primary geographic market is United States (28.1% traffic share), and it operates on a Free Trial, Paid, Contact for Pricing pricing model. Top competing alternatives by monthly volume include Aide (9.98K visits/mo), Sierra (341.07K visits/mo), Richpanel (384.35K visits/mo).

AI agents that resolve ecommerce tickets end to end

## Key Telemetry & Specifications

| Metric | Value |
| :--- | :--- |
| Tool Name | Yuma |
| Handle | yuma |
| Status | active |
| Origin | independent |
| Maintenance | active |
| Official Domain | yuma.ai |
| Website URL | https://yuma.ai |
| Categories | AI Customer Service, AI Agent, AI Chatbot |
| Pricing Model | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 31,264 |
| MoM Traffic Change | -3,887 |
| MoM Growth Rate | -11.1% |
| Primary Market | United States |
| Market Share | 28.1% |
| Direct Visits | 18,618 |
| Organic Search Visits | — |
| Social Visits | — |
| Referral Visits | 2,328 |
| Email Visits | 498 |
| Review Score | 4.4 |
| Saved Count | 0 |
| Supported Platforms | Website |
| Billing Platforms |  |
| Attributes | Features: Website; Pricing: Free Trial; Pricing: Paid; Pricing: Contact for Pricing |
| Tags | AI customer service, Help desk automation, Ecommerce support, Generative AI, Ticket automation, Customer satisfaction, Intelligent automation |

## Overview

Yuma is an AI customer service platform built specifically for eCommerce, and it does not try to replace your helpdesk. Instead, its agents sit inside Gorgias, Zendesk, Kustomer, Gladly or Re:amaze and your Shopify store, then resolve tickets end to end. That distinction matters: the product is designed to take actions — apply a refund, change an address, cancel a subscription, reissue a return label — rather than simply suggest a reply for an agent to approve.

The typical workflow starts with connection and training. You plug Yuma into your helpdesk and store, and it learns from past conversations, your knowledge base and your brand voice. Yuma then writes playbooks from the SOPs you already have: upload a documented returns process and the platform drafts automation rules, tests them against example cases, and publishes them once you approve. Every outgoing reply passes through a set of safety checks, and you control the confidence threshold that decides whether AI resolves the ticket or hands it to a person with full context.

The product line now spans three areas. Support AI covers post-purchase tickets and is the core of the platform, with published automation rates of 60 to 89 percent and reported results such as scaling to over 150,000 tickets per month without adding headcount. Sales AI adds a pre-purchase Q&A widget on product pages, credited with lifts in add-to-cart, checkouts and revenue per visit. Social AI moderates Facebook and Instagram, auto-answering routine questions and surfacing churn signals. Yuma reports being trusted by 140+ eCommerce brands and rated 4.8/5 on G2, with a 30-day free trial available.

## Pricing & Plans

Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used.

## Key Features & Capabilities

- **Playbooks from SOPs:** Yuma turns your SOPs and past conversations into tested playbooks that run across every inbound and outbound channel.
- **Post-Purchase Automation:** Agents resolve where-is-my-order, returns, refunds, cancellations, subscription changes and address edits end to end with real system actions.
- **Sales AI for Pre-Purchase:** An AI Q&A widget on product pages answers sizing, compatibility and ingredients questions, with A/B-tested results of up to +23 percent revenue per visit.
- **Social AI Moderation:** Auto-reply to routine social questions, hide spam, amplify positive mentions and flag churn signals on Facebook and Instagram.
- **Free CX Audit:** Connect your helpdesk and Yuma analyses your ticket history to produce a free CX audit highlighting automation gaps and escalation patterns.

## Primary Use Cases

- **Scale support without adding headcount (eCommerce CX lead):** Automate where-is-my-order, returns and refund tickets in Gorgias or Zendesk while keeping first response time under a minute.
- **Convert pre-purchase questions (Growth marketer):** Answer sizing, compatibility and ingredient questions on product pages to reduce hesitation and lift add-to-cart rates.
- **Tame social message queues (Social media manager):** Auto-reply to routine DMs, hide spam and amplify positive mentions while flagging customers showing churn signals.
- **Find automation opportunities fast (Head of customer experience):** Run a free CX audit to expose automation gaps and escalation patterns before deciding where AI should act first.

## Strengths

- Works with the helpdesk you already use rather than forcing a migration
- Agents execute real actions in Shopify and other systems, not just draft replies
- Playbooks can be generated from existing SOP documents, cutting setup time
- Distinct products for post-purchase support, pre-purchase sales and social, all in one platform
- Free CX audit gives a concrete data-driven starting point

## Limitations

- You still need a helpdesk such as Gorgias or Zendesk — Yuma is not a standalone helpdesk
- Pricing sits behind a demo request, which slows evaluation
- Reported automation rates depend heavily on how clean your existing knowledge base and flows are
- The rebrand toward a support, sales and social suite takes some effort to map to your current tooling

## Frequently Asked Questions

### What does Yuma do?
Yuma deploys AI agents inside your existing helpdesk. They handle post-purchase requests such as where-is-my-order, returns, refunds, cancellations and address edits, plus pre-purchase product questions via a Sales AI widget and routine social DMs — and they perform the underlying actions, not just send text.

### How much can it actually automate?
The site states 60 to 89 percent of tickets are automated end to end for customers, with 75+ pre-built automations, real-time carrier data and brand voice across channels. Individual results vary with your catalogue, policies and ticket mix.

### Which helpdesks and platforms does it support?
Yuma integrates with Gorgias, Zendesk, Kustomer, Gladly and Re:amaze as helpdesks, and with Shopify as the commerce backend. Setup is described as hours rather than weeks.

### Is there a free trial or published pricing?
Yuma offers a 30-day free trial and does not publish standard public plans, so for ongoing pricing you book a demo or contact the team. A free CX audit is also offered.

### How does Yuma keep AI replies safe?
Yuma says it applies 15 to 20 safety checks on every reply before it is sent, and you set the confidence threshold that decides when AI resolves a ticket versus routing it to a human.

### What is Yuma's monthly traffic and growth trend?
Yuma currently receives 31.26K monthly visits, with a month-over-month traffic change of -3.89K (-11.1% growth rate). Its primary source market is United States (28.1% share), including 18.62K direct visits/mo and — organic search visits/mo.

### Is Yuma free? What is its pricing model?
Yuma operates on a Free Trial, Paid, Contact for Pricing pricing model. Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used. Supported billing and checkout platforms include: not listed.

### What are the best Yuma alternatives in 2026?
Based on OpenAITools.app category traffic and feature fit, the top five alternatives to Yuma are: 1. Aide (9.98K visits/mo); 2. Sierra (341.07K visits/mo); 3. Richpanel (384.35K visits/mo); 4. Forethought (84K visits/mo); 5. DigitalGenius (59.27K visits/mo).

### Which platforms and core AI capabilities does Yuma support?
Yuma is classified under AI Customer Service, AI Agent, AI Chatbot, supports the following platforms: Website, and its core capability tags include: AI customer service, Help desk automation, Ecommerce support, Generative AI, Ticket automation, Customer satisfaction.

## Alternatives

| Tool Name | Monthly Visits | Pricing Model | Compare |
| :--- | :--- | :--- | :--- |
| [Aide](https://openaitools.app/tool/aide) | 9,983 | Free Trial, Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/aide-vs-yuma) |
| [Sierra](https://openaitools.app/tool/sierra) | 341,072 | Contact for Pricing | [Compare](https://openaitools.app/compare/sierra-vs-yuma) |
| [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | Free Trial, Contact for Pricing | [Compare](https://openaitools.app/compare/richpanel-vs-yuma) |
| [Forethought](https://openaitools.app/tool/forethought) | 83,999 | Contact for Pricing | [Compare](https://openaitools.app/compare/forethought-vs-yuma) |
| [DigitalGenius](https://openaitools.app/tool/digitalgenius) | 59,266 | Contact for Pricing | [Compare](https://openaitools.app/compare/digitalgenius-vs-yuma) |
| [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | Contact for Pricing | [Compare](https://openaitools.app/compare/gorgias-vs-yuma) |
| [Fini](https://openaitools.app/tool/fini) | 29,712 | Contact for Pricing | [Compare](https://openaitools.app/compare/fini-vs-yuma) |
| [Siena AI](https://openaitools.app/tool/siena-ai) | 45,593 | Contact for Pricing | [Compare](https://openaitools.app/compare/siena-ai-vs-yuma) |
| [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | Contact for Pricing | [Compare](https://openaitools.app/compare/kapturecrm-com-vs-yuma) |
| [Octocom](https://openaitools.app/tool/octocom) | 68,116 | Paid, Contact for Pricing | [Compare](https://openaitools.app/compare/octocom-vs-yuma) |
| [Watermelon](https://openaitools.app/tool/watermelon-pulse) | 34,636 | Paid | [Compare](https://openaitools.app/compare/watermelon-pulse-vs-yuma) |
| [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | Free Trial, Paid | [Compare](https://openaitools.app/compare/intercom-com-vs-yuma) |

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Source: https://openaitools.app/tool/yuma