# ZipChat AI

依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，ZipChat AI（apps.shopify.com）是收錄於 AI 聊天機器人的 AI 平台，每月產生 650.71萬次造訪，月流量變化量為 +28.36萬（+4.6%）。其主要地理市場為美國（流量佔比 26.5%），並採用免費試用、付費定價模式。依每月流量計算的主要競爭替代方案包括 Vanchat（每月 7074 次造訪），Rep AI：電商銷售顧問（每月 2.88萬次造訪），Chaport（每月 145.89萬次造訪）。

Zipchat is a Shopify-native AI chatbot and live chat app that acts as a full sales and support agent. It greets shoppers, answers product and shipping questions, tracks orders, issues discounts, handles returns and refunds, recovers abandoned carts and recommends products — across live chat, WhatsApp, Instagram, Messenger and email from one unified inbox.

## 主要觀測資料與規格

| 指標 | 數值 |
| :--- | :--- |
| 工具名稱 | ZipChat AI |
| 代稱 | zipchat-ai |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 官方網域 | apps.shopify.com |
| 網站網址 | https://apps.shopify.com/zipchat |
| 分類 | AI 聊天機器人, AI 銷售, AI 客戶服務 |
| 定價模式 | 免費試用、付費 |
| 每月造訪次數 | 6,507,057 |
| 月流量變化 | 283,638 |
| 月成長率 | +4.6% |
| 主要市場 | 美國 |
| 市佔率 | 26.5% |
| 直接造訪 | 2,397,630 |
| 自然搜尋造訪 | — |
| 社群造訪 | — |
| 推薦流量造訪 | 1,282,870 |
| 電子郵件造訪 | 101,740 |
| 評論分數 | 4.7 |
| 收藏數 | 11 |
| 支援平台 | 網站 |
| 帳務平台 |  |
| 屬性 | 功能: 網站; 價格: 免費試用; 價格: 付費 |
| 標籤 | AI 聊天機器人, 電商, 客戶支援, 銷售自動化, 潛在客戶開發, 多語言支援, WhatsApp 行銷, 主動式對話, 資料洞察 |

## 總覽

Zipchat is a Shopify-native AI chatbot and live chat app that acts as a full sales and support agent. It greets shoppers, answers product and shipping questions, tracks orders, issues discounts, handles returns and refunds, recovers abandoned carts and recommends products — across live chat, WhatsApp, Instagram, Messenger and email from one unified inbox.

## 價格與方案

Free plan available with about 120 AI replies and 50 conversations per month and training on 100 pages. Paid tiers add a 7-day free trial: Starter $80/month ($768/year), Pro $300/month ($2,880/year) with 3,000 replies and priority support, and Scale $600/month ($5,760/year) with 6,000 replies and training on 300,000 pages. Billed in USD every 30 days.

## 關鍵功能與能力

- **Multi-channel AI agent:** One AI agent handles live chat, WhatsApp, Instagram, Messenger and email, so every conversation lands in a single inbox rather than five tabs.
- **Actions, not just answers:** The assistant takes real actions in chat: order tracking, returns and refunds, COD verification, discount codes and stock checks, not just canned answers.
- **Sales and cart recovery:** Greets visitors at the right moment, recommends products, runs upsells and cross-sells, and triggers cart-recovery messages to win back lost revenue.
- **Self-training and corrections:** Train the bot on your own pages, FAQs and policies, then refine weak answers with AI Corrections so it stays accurate and on-brand.
- **Helpdesk and analytics integrations:** Works with tools such as Gorgias, Zendesk, Re:amaze, Klaviyo, Omnisend and Brevo, and reports on chats, conversions and agent performance.

## 主要使用情境

- **Cutting repetitive support tickets (E-commerce support manager):** Let the agent resolve order status, shipping and returns questions automatically so staff can focus on complex tickets and fulfilment.
- **Recovering abandoned carts (DTC store owner):** Trigger proactive greetings, product recommendations and cart-recovery messages to lift conversion and average order value.
- **Supporting global customers (Multichannel team lead):** Serve shoppers on their preferred channel and let the bot answer in their own language, keeping one conversation history in the unified inbox.
- **Connecting chat to your stack (Growth marketer):** Connect Zipchat to Gorgias, Zendesk, Klaviyo or Omnisend and use its reports to track conversations, conversions and agent performance.

## 優勢

- Handles sales, support and cart recovery in one AI agent rather than separate tools
- Wide channel coverage including WhatsApp, Instagram, Messenger and email in a unified inbox
- Free plan plus a 7-day trial on paid tiers, with 'Built for Shopify' status and a 4.9-star rating
- No-code setup that self-trains on your own store content and can be corrected over time

## 限制

- Priced per AI reply and conversation volume, so costs scale with store traffic
- Only available as a Shopify app, not for other e-commerce platforms
- Advanced channels such as WhatsApp Business API require proper business setup
- Best results still depend on time spent training the bot on your own content

## 常見問題

### Which platforms does Zipchat work with?
Zipchat is built specifically for Shopify and carries the 'Built for Shopify' badge. It is installed from the Shopify App Store and works with the Shopify admin, checkout and order data.

### What tasks can the AI agent actually perform?
The agent handles order tracking, discount and stock checks, product recommendations, upsells and cross-sells, cart recovery, COD verification, FAQs, returns and refunds, and it can escalate to a human or your helpdesk tool when needed.

### Is there a free plan or trial?
Yes. There is a free plan with roughly 120 AI replies a month and a 7-day free trial on the paid Starter, Pro and Scale plans, which are billed in USD every 30 days.

### Does Zipchat support multiple languages?
Zipchat supports multiple languages for both conversations and its interface, and it can self-train on your store content so answers stay consistent across languages.

### Can I correct the AI when it gets something wrong?
Yes. AI Corrections let you review and fix answers, and training limits increase by plan, from 100 pages on Free up to 300,000 pages on Scale.

### ZipChat AI 的每月流量與成長趨勢為何？
ZipChat AI 目前每月有 650.71萬次造訪，月流量變化為 +28.36萬（成長率 +4.6%）。其主要來源市場為美國（佔比 26.5%），其中包含每月 239.76萬次直接造訪與每月 — 次自然搜尋造訪。

### ZipChat AI 是免費的嗎？其定價模式為何？
ZipChat AI 採用免費試用、付費定價模式。Free plan available with about 120 AI replies and 50 conversations per month and training on 100 pages. Paid tiers add a 7-day free trial: Starter $80/month ($768/year), Pro $300/month ($2,880/year) with 3,000 replies and priority support, and Scale $600/month ($5,760/year) with 6,000 replies and training on 300,000 pages. Billed in USD every 30 days. 支援的帳務與結帳平台包括：未列出。

### 2026 年最佳的 ZipChat AI 替代方案有哪些？
依據 OpenAITools.app 的分類流量與功能契合度，ZipChat AI 的前五大替代方案為：1. Vanchat（每月 7074 次造訪）; 2. Rep AI：電商銷售顧問（每月 2.88萬次造訪）; 3. Chaport（每月 145.89萬次造訪）; 4. UChat（每月 3.07萬次造訪）; 5. Hello24ai（每月 1885 次造訪）。

### ZipChat AI 支援哪些平台與核心 AI 能力？
ZipChat AI 分類於 AI 聊天機器人, AI 銷售, AI 客戶服務，支援以下平台：網站，其核心能力標籤包括：AI 聊天機器人, 電商, 客戶支援, 銷售自動化, 潛在客戶開發, 多語言支援。

## 替代方案

| 工具名稱 | 每月造訪次數 | 定價模式 | 比較 |
| :--- | :--- | :--- | :--- |
| [Vanchat](https://openaitools.app/tw/tool/vanchat) | 7,074 | 免費試用 | [比較](https://openaitools.app/tw/compare/vanchat-vs-zipchat-ai) |
| [Rep AI：電商銷售顧問](https://openaitools.app/tw/tool/rep-ai-sales-concierge-for-ecommerce) | 28,849 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/rep-ai-sales-concierge-for-ecommerce-vs-zipchat-ai) |
| [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-zipchat-ai) |
| [UChat](https://openaitools.app/tw/tool/uchat) | 30,737 | 免費增值、免費試用 | [比較](https://openaitools.app/tw/compare/uchat-vs-zipchat-ai) |
| [Hello24ai](https://openaitools.app/tw/tool/hello24ai) | 1,885 | 付費 | [比較](https://openaitools.app/tw/compare/hello24ai-vs-zipchat-ai) |
| [Omnichat](https://openaitools.app/tw/tool/omnichat-ai) | 374,124 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/omnichat-ai-vs-zipchat-ai) |
| [Intercom](https://openaitools.app/tw/tool/intercom-help) | 2,764,543 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-help-vs-zipchat-ai) |
| [Callbell](https://openaitools.app/tw/tool/callbell) | 487,975 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/callbell-vs-zipchat-ai) |
| [LiveChatAI](https://openaitools.app/tw/tool/livechatai) | 61,618 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/livechatai-vs-zipchat-ai) |
| [tawk.to](https://openaitools.app/tw/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免費增值 | [比較](https://openaitools.app/tw/compare/abdul-malik-ibrahim-jaber-hassan-vs-zipchat-ai) |
| [Molin AI](https://openaitools.app/tw/tool/molin-ai) | 12,265 | 免費增值、付費 | [比較](https://openaitools.app/tw/compare/molin-ai-vs-zipchat-ai) |
| [Re:amaze](https://openaitools.app/tw/tool/reamaze-com) | 455,787 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/reamaze-com-vs-zipchat-ai) |

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來源：https://openaitools.app/tw/tool/zipchat-ai