bestchat.com is a customer service and sales engagement platform built with online stores in mind. Its core premise is that shoppers ask questions at every stage of the buying journey, and that handling those moments quickly turns conversations into revenue. The product pairs conventional live chat with SmartBot, an AI assistant that works alongside human agents rather than replacing the inbox entirely.
SmartBot handles the repetitive parts of e-commerce support: qualifying incoming prospects, making personalized product recommendations, confirming order and delivery status in real time, and answering return or exchange policy questions in detail. Because these tasks account for a large share of pre-sales and after-sales volume, the platform claims a substantial reduction in average agent handling time, freeing people for higher-value conversations.
Deployment is aimed at store owners rather than developers. Connectors cover Shopify, Wix and WordPress, while social and messaging channels such as Facebook, Instagram, WhatsApp, Line and email can be brought together in one window of contact. Multilingual support and customizable chat widgets let stores serve international customers, and a dashboard with charts and data views gives owners visibility into customer behavior. Bitcloud Technology Inc. operates the product, with a free trial as the entry point and team pricing on request.
