bik.ai

BIK is an all-in-one marketing automation platform designed specifically for eCommerce brands that want to grow revenue without adding headcount. Instead of stitching together a CRM, a helpdesk, and a campaign tool, BIK brings acquisition, retention, and support into one system and puts agentic AI at the centre of it. The platform ships 100+ ready-made AI commerce agents covering jobs like order management, product recommendations, customer classification, ticket translation, and personalised drip campaigns, and an Agent Studio lets teams define their own agent with a goal, success criteria, and instructions.

A large part of the value proposition is breaking down silos between marketing and support. BIK argues that owning first-party data makes personalisation compound over time, so conversational commerce improves the longer a brand runs it. The platform covers campaigns across email, SMS, WhatsApp, and social channels, plus gamification, web journeys, and paid-ad scale-up, all fed by an agentic CDP and advanced analytics. On the support side, AI summaries, translation, classification, and drafting aim to lift agent productivity substantially across every channel.

Because BIK is an open API platform, it connects to Shopify and virtually any other app through webhooks, REST API blocks, and native integrations, so brands do not have to replace their existing stack. The platform is aimed at growth-stage and enterprise eCommerce teams — BIK says it powers 500+ global brands and handles tens of millions of messages per day per brand — and pricing is quoted through a demo rather than published as self-serve tiers.