ChatBees.AI is a customer support automation platform built around a specific idea: most support teams already hold the answers to their tickets, but buried across thousands of past conversations and scattered knowledge bases. ChatBees connects to ticket systems such as HubSpot Tickets and turns that history into a knowledge graph, then trains a private AI on internal knowledge bases — PDFs and documents, your web help center, Notion, Confluence, and Google Drive. The AI is refreshed periodically so its answers do not drift out of date.
With those two foundations in place, ChatBees works inside the tools agents already use. When a ticket arrives, the platform analyzes and researches it, produces actionable insights in the ticket system rather than a separate dashboard, and acts as a copilot for the support agent holding the ticket. ChatBees reports that this approach can cut ticket resolution time by up to 52%. Tickets that are simple get deflected; complex ones get the human-in-the-loop treatment with AI groundwork already done.
The commercial framing is twofold. For end customers, the pitch is faster, more consistent answers with fewer human errors. For the business, there is the cost reduction and higher satisfaction that follow from that, plus sentiment-based lead identification that can pull revenue signals out of support conversations. ChatBees offers a free trial alongside paid plans, runs on a serverless platform for LLM apps, and publishes security and API documentation for enterprise buyers.
