Decisions positions itself as a unified orchestration layer that sits around the systems of record an enterprise already runs. Rather than replacing a core policy, ERP or claims system, the platform adds automation, decision logic and governance so long-running processes, exceptions, approvals and AI-driven actions can be coordinated end to end.
The platform combines a visual workflow designer, a governed rules engine, process intelligence and agentic orchestration. Teams can build first- and third-party AI agents, define which actions they may take, and wrap them in approvals, policy checks and process visibility so automated decisions stay auditable and aligned with business rules. Business and technical users both work from the same environment, which the vendor frames as a way to cut code rewrites and reduce the load on specialist developers.
Decisions is aimed at regulated, high-stakes industries including insurance, financial services, healthcare, higher education, manufacturing and the public sector. Typical implementations handle rate and quote modernization, case management, lending, transfer credit evaluation and operational exception handling. The company makes no published list price and sells through demos and enterprise agreements, so pricing depends on scope and deployment.
