Lavender positions itself as an email intelligence company for sellers. Its core product is a Chrome extension (the Email Coach) that sits inside Gmail, Outlook and other webmail clients, reads the draft you are writing, and returns a score with targeted recommendations: shorten the opening, lead with personalization, cut passive phrasing, tighten the ask, add a stronger call to action. The scoring is grounded in a large corpus of analyzed sales emails, so suggestions reflect patterns that correlate with replies rather than generic writing advice.
Alongside the coach, Lavender has expanded into an AI sales agent called Ora that drafts outbound emails and handles CRM enrichment, aimed at teams that want generation and not just editing feedback. The company also runs a sales email certification course, a weekly newsletter, and team-level reporting, so it functions as an enablement layer on top of the email tools a sales org already uses rather than a replacement inbox or sequencing platform.
Onboarding is fast: you install the extension and start scoring drafts the same day. Lavender states it is SOC 2 certified and GDPR compliant, and it notes it is built on leading generative AI models combined with its own fine-tuned models and proprietary email datasets.