Ellie is an AI email assistant built around a deliberately passive premise: you should not have to open a new app to get your inbox handled. You connect Gmail or Outlook through a browser extension (there is also a native Outlook desktop add-in on Microsoft AppSource), and overnight Ellie reads the threads that genuinely need a reply and writes drafts for each one. By morning they sit in your drafts folder, in the right thread, in your voice — no prompt to type and no tool to learn.
The learning model is what separates it from template-based reply generators. Ellie reads your sent mail and picks up the small tells that make your writing recognisable: how long your openers run, when you say "cheers" versus "thanks", how you sign off with clients versus friends. Writing patterns are observed rather than prescribed, so replies do not come back identical. On top of that, custom categories decide which emails are drafted, which become tasks and which are left alone, and each category can carry its own reply voice — brisk for finance, warm for sales, patient for support.
For software teams, Ellie extends past the inbox. Ellie Docs turns your website and code into a help centre that is rewritten when you ship a change, screenshots included. Ellie Desk answers customers using those docs plus their account details and recent errors, and packages what it finds — sometimes spanning a payments provider and an error tracker — into a brief your team can act on. A user you've given money to isn't a session ID. They're a person who just watched their payment process twice, and that's the context Ellie leads with.
