How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

Quel est le trafic mensuel et la tendance de croissance de Pylon ?

Pylon reçoit actuellement 284,89 k visites mensuelles, avec une variation de trafic mensuelle de +16,46 k (taux de croissance de +6,1 %). Son marché source principal est États-Unis (57,1 % de part), dont 230,37 k visites directes/mois et — visites de recherche organique/mois.

Pylon est-il gratuit ? Quel est son modèle tarifaire ?

Pylon fonctionne selon un modèle tarifaire Payant. Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

Pylon — Trafic (284,89 k/mois), Tarifs, API & Alternatives

Open AI Tools

Pylon — Trafic (284,89 k/mois), Tarifs, API & Alternatives | Open AI Tools

À propos de Pylon

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Cas d'usage à fort impact pour Pylon

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Meilleures alternatives et concurrents Pylon (12)

Comparaison télémétrique côte à côte des outils d'IA concurrents dans la même catégorie principale

Voir toutes les alternatives à Pylon →Explorer tous les outils Service client IA →

Rang	Outil d'IA	Visites mensuelles	Croissance mensuelle	Part du trafic direct	Tarifs	Face à face
●	Pylon	284,89 k	+6,1 %	81% direct	Payant	Actuel
1	Intercom Fournit une plateforme de service client axée sur l'IA avec un support multicanal et des agents de support autonomes.	4,47 M	+2,7 %	80% direct	Essai gratuit, Payant	vs Intercom
2	BoldDesk Combine la gestion des tickets de helpdesk, le chat en direct et les agents IA pour des opérations de support client complètes.	124,23 k	-15,6 %	72% direct	Essai gratuit, Tarifs sur demande	vs BoldDesk
3	Hiver Unifie la gestion des tickets omnicanaux dans des boîtes de réception partagées avec des flux de travail collaboratifs et une assistance par IA.	140,33 k	-28,4 %	67% direct	Freemium, Essai gratuit, Payant, Gratuit	vs Hiver
4	Thena Connecte les canaux de messagerie en une seule file d'attente de tickets avec des agents de résolution automatisés par IA.	9,78 k	-29,4 %	39% direct	Freemium, Payant, Tarifs sur demande	vs Thena
5	Gorgias Adapte le support client omnicanal et l'automatisation du helpdesk spécifiquement pour les marques de e-commerce et les détaillants.	2,66 M	+2,4 %	78% direct	Tarifs sur demande	vs Gorgias
6	Forethought Automatise la résolution des tickets de support via les canaux de chat, d'e-mail et de voix pour les équipes d'entreprise.	84 k	-29,1 %	39% direct	Tarifs sur demande	vs Forethought