EC 向け AI カスタマーサービス。注文・返金・返品まで処理

Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies.
月間サイト訪問数の推計

このドメインの Similarweb 推計値であり、アクティブユーザー数ではありません。観測データのある月のみ表示し、取得日と対象月を区別しています。
取得日 2026/11/11
編集部による 5 点満点の評価です。ユーザー評価の平均ではありません。 このページの各視点は、製品情報をもとに AI がまとめたものです。実際の利用者のレビューではありません。
OpenAITools.app のテレメトリ(2026-11-11 検証)によると、Yuma(yuma.ai)は AIカスタマーサービスに分類される AI プラットフォームで、月間 3.13万の訪問を生み出し、前月比のトラフィック増減は -3887(-11.1%)です。主要な地域市場はアメリカ合衆国(トラフィックシェア 28.1%)で、無料トライアル、有料、料金は要問い合わせの料金モデルで運営されています。月間ボリューム別の主な競合代替ツールには Aide(月間 9983 訪問)、Sierra(月間 34.11万訪問)、Richpanel(月間 38.43万訪問)が含まれます。
Shopifyの注文確認や返品処理を完全自動化できて神。
Gorgiasとの連携がスムーズで実用的。
サイト検証・料金体系・同カテゴリ比較に基づき AI が多角的な論点を要約した参考視点であり、実在ユーザーの個別投稿ではありません。
Yuma turns your SOPs and past conversations into tested playbooks that run across every inbound and outbound channel.
Agents resolve where-is-my-order, returns, refunds, cancellations, subscription changes and address edits end to end with real system actions.
An AI Q&A widget on product pages answers sizing, compatibility and ingredients questions, with A/B-tested results of up to +23 percent revenue per visit.
Auto-reply to routine social questions, hide spam, amplify positive mentions and flag churn signals on Facebook and Instagram.
Connect your helpdesk and Yuma analyses your ticket history to produce a free CX audit highlighting automation gaps and escalation patterns.
Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies.
Automate where-is-my-order, returns and refund tickets in Gorgias or Zendesk while keeping first response time under a minute.
Answer sizing, compatibility and ingredient questions on product pages to reduce hesitation and lift add-to-cart rates.
Auto-reply to routine DMs, hide spam and amplify positive mentions while flagging customers showing churn signals.
Run a free CX audit to expose automation gaps and escalation patterns before deciding where AI should act first.
同じ主要カテゴリの競合 AI ツールをテレメトリで並列比較
| 順位 | AI ツール | 月間訪問数 | 前月比成長率 | 直接流入の割合 | 料金 | 直接比較 |
|---|---|---|---|---|---|---|
| ● | Yuma | 3.13万 | -11.1% | 直接流入 60% | 無料トライアル、有料、料金は要問い合わせ | 表示中 |
| 1 | Aide | 9983 | -1.1% | 直接流入 40% | 無料トライアル、有料、料金は要問い合わせ | vs Aide |
| 2 | Sierra | 34.11万 | +16.4% | 直接流入 40% | 料金は要問い合わせ | vs Sierra |
| 3 | Richpanel | 38.43万 | -9% | 直接流入 79% | 無料トライアル、料金は要問い合わせ | vs Richpanel |
| 4 | Forethought | 8.4万 | -29.1% | 直接流入 39% | 料金は要問い合わせ | vs Forethought |
| 5 | DigitalGenius | 5.93万 | +11.8% | 直接流入 72% | 料金は要問い合わせ | vs DigitalGenius |
| 6 | Gorgias | 266.05万 | +2.4% | 直接流入 78% | 料金は要問い合わせ | vs Gorgias |
EC 向け AI カスタマーサービス。注文・返金・返品まで処理

Richpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.
Richpanel combines a shared ecommerce helpdesk with frontier-model AI agents that resolve support tickets end to end across email, chat, SMS, WhatsApp, social and phone. A dedicated implementation manager migrates your data, connects your tools and writes your support steps so teams reach roughly 50% automation within 30 days.
カスタマーサポートを端から端まで解決するエージェント型AI
ECに特化し、問い合わせを最後まで解決するAIエージェント
エンタープライズ向けサポートチケットを自律解決する自己改善型AIエージェント

Siena AI is an autonomous customer service platform built for commerce brands. Its AI agents answer shopper questions across chat, email, and social channels with a tone that matches your brand voice, handle order tracking and routine requests, and escalate the conversations that genuinely need a human. Alongside support automation, Siena adds agents for reviews and social media, plus a voice-of-customer tool that turns real conversations into product and marketing insight.
Siena AI is an autonomous customer service platform built for commerce brands. Its AI agents answer shopper questions across chat, email, and social channels with a tone that matches your brand voice, handle order tracking and routine requests, and escalate the conversations that genuinely need a human. Alongside support automation, Siena adds agents for reviews and social media, plus a voice-of-customer tool that turns real conversations into product and marketing insight.
サポート・営業・サービスを統合するAIカスタマーエクスペリエンス基盤
Octocom is an AI agent platform for consumer businesses that handles customer support and sales conversations across chat, voice, email, and social channels — resolving requests like refunds, returns, and address changes directly inside your Shopify, Stripe, or helpdesk stack.
Octocom is an AI agent platform for consumer businesses that handles customer support and sales conversations across chat, voice, email, and social channels — resolving requests like refunds, returns, and address changes directly inside your Shopify, Stripe, or helpdesk stack.
チャット・メール・電話・WhatsAppで応答する伴走型AIカスタマーサービスエージェント