Verloop

Verloop is an enterprise-grade customer service automation platform that positions itself as a Voice AI agent suite capable of handling large volumes of inbound and outbound phone calls as well as omnichannel chat. The platform orchestrates conversations across telephony, WhatsApp, website, mobile app, Facebook Messenger and Instagram DM channels, so teams can support customers wherever they already are rather than forcing them into a single interface. Its language coverage spans 80+ languages, including more than ten Indian languages and Arabic dialects, which makes it especially relevant for businesses operating across South Asia, the Middle East and other multilingual markets.

The product set goes beyond a simple chatbot. It includes an AI Agent for full chat and voice automation, a Copilot for Agents that helps human representatives reply faster, Sparks Auto QA which uses generative AI to review conversation quality, Agent Assist tooling, action-oriented reporting and analytics, and 100+ integrations for wiring the agent into existing helpdesk, CRM and commerce stacks. Verloop says its solutions are used by 500+ customers across e-commerce, banking and financial services, travel, real estate, logistics, insurance, food tech, edtech and telecom.

Pricing is quote-based: Verloop asks prospective buyers to contact sales or book a demo rather than publishing self-serve tiers, which is typical for enterprise contact-center deployments. Buyers should expect a scoped commercial proposal based on call volume, channels and seats. The company publishes benchmarks, case studies, webinars and a podcast, and offers an open phone number so prospects can hear one of its Voice AI agents directly.