CallHippo replaces a traditional desk-phone setup with a browser- and app-based cloud phone system. Teams pick local, toll-free, or mobile numbers in more than 150 countries, then make and receive HD calls from the web app, desktop client, or iOS and Android apps. Core call-center tooling is included: IVR, smart routing by skill, time zone or language, call queues, live monitoring, agent whisper, call parking, automatic recording with transcription, and real-time quality and agent-scorecard analytics.
The platform's AI layer is aimed at reducing repetitive work and improving call outcomes. An always-on AI voice agent handles inbound and outbound calls in dozens of languages, qualifies leads, books meetings, and hands off to a human with full context. An AI copilot analyzes live and recorded conversations for sentiment, talk-to-listen ratio, and coaching feedback, while post-call automation generates summaries, syncs to Salesforce, HubSpot, or Pipedrive, and triggers follow-up sequences.
A parallel dialer boosts outbound throughput by connecting agents to multiple live calls, and an omnichannel inbox unifies voice, WhatsApp, SMS, Telegram, email, and Instagram so support and sales teams work from one place. CallHippo offers a free 10-day trial with no credit card, tiered paid plans for small businesses through enterprises, and compliance coverage including SOC 2 Type II, HIPAA, GDPR, and ISO 27001.