Convoso is designed for teams whose revenue depends on how many live conversations they can have per hour. Its predictive dialer uses answering machine detection and call classification to keep agents talking to real prospects instead of listening to voicemail, and sub-five-second speed-to-lead routing helps teams reach inbound leads before competitors do. Multimode dialing lets an operation switch between predictive, progressive and preview modes per campaign.
Beyond the dialer, Convoso handles the operational plumbing that outbound teams struggle with. Campaign management automates list processing, cadences, retry logic and next-best actions. Number management monitors caller ID reputation across carriers, scores number health, and automates procurement and replacement so campaigns do not stall when a number gets flagged as spam. A Voice AI Agent qualifies leads, handles calls and transfers sales-ready prospects to human agents, extending coverage outside working hours.
Compliance is treated as a first-class concern, with tools for consent tracking, dialing rules and role-based controls aimed at regulated industries such as insurance, healthcare-adjacent services, legal intake, solar and home services. Convoso ships prebuilt integrations plus APIs and a partner marketplace, and offers a native Salesforce integration that unifies dialing and number management inside the CRM. Pricing is quote-based and scales with seats, minutes and dialing volume.