HostyAI

HostyAI is a software-as-a-service platform focused on one job: handling the flood of repetitive guest questions that property managers face on short-term rental listings. Wi-Fi passwords, parking directions, check-in times, late checkout requests and towel counts make up the bulk of an inbox, and HostyAI is designed to resolve those automatically while leaving genuinely complex or sensitive matters to a human.

The product works by connecting to the property management system and channel manager a manager already uses. From there it reads reservation data, property rules and availability for each unit, so an answer about early check-in is grounded in the actual booking and the actual property rather than a generic template. Publicly listed integrations include Avantio, Guesty, Hostify, Hoskit, WATI, Enchant and Lodgify. Responses are delivered in seconds, and the platform advertises that it handles the large majority of common guest queries without human input.

A distinguishing design choice is that the assistant is meant to know when not to answer. When it is confident, it replies automatically; when context is ambiguous it suggests a draft for review; and for complex or sensitive cases it raises an alert to the team. That escalation logic is what makes it usable in hospitality, where a wrong answer about access codes or refunds carries real cost. The company is based in Lisbon, Portugal, and targets operations managing a portfolio of properties rather than a single listing.