mailagent.ai is an AI email assistant aimed at customer-facing teams. Rather than generating generic replies, it reads incoming customer emails, checks a knowledge base built from your own business, queries your integrations, and saves a draft reply in your drafts folder — never in the customer's inbox. You get a message in your team chat with a summary so you can decide whether to approve, edit, or refine the draft through chat before sending.
The differentiator is context. mailagent.ai learns from your sent folder, so it handles the questions you have already answered hundreds of times — returns, cancellations, pricing — the way you handle them. It also scrapes your website so drafts cite accurate product, FAQ, shipping, and pricing details instead of inventing facts. Integrations with order systems, inventory, and CRMs add real-time data such as dispatch status or stock availability, and every correction you make improves its tone and judgment.
Privacy is central to the pitch: emails and the knowledge base are private to your account, are not used to train shared models, and are not visible to other customers. Knowledge-base entries created from customer emails are anonymized and deletable. The platform is EU-hosted on EU-owned infrastructure under sole EU jurisdiction, built for GDPR, and connects to Microsoft 365, Google Workspace, Slack, Teams, and Nextcloud Talk. Note that the site currently states it is rebuilding the platform from the ground up, with a waitlist for launch notifications.
