Ushur

Ushur is an enterprise agentic AI platform focused on customer experience. It gives organizations a way to build, customize, launch and analyze AI agents that carry out real customer journeys — from member onboarding and claims status updates to payment capture and appointment setting — across the channels customers actually use. Agents can plan, reason, retrieve data, validate inputs and resolve requests end-to-end, with human-in-the-loop safeguards where needed.

The platform's differentiator is a trust-native architecture: security, governance and compliance are engineered into the core rather than layered on later. That includes explicit guardrails and policy enforcement inside AI execution, real-time observability into agent reasoning and behavior, end-to-end conversation replay for regulator-ready records, and policy-aware segmentation of PHI, PII and financial data. This is what makes the product viable for heavily regulated sectors.

Ushur targets healthcare (Medicaid, Medicare, commercial, PBM and pharmacy, providers, biopharma), insurance (group benefits, P&C), financial services including mortgage servicing, and the public sector. Its solution catalog spans contact center, email triage, payments, population health, medication adherence, leave of absence, quote intake, FNOL and claims, SNAP and Medicaid redetermination, and more. Customers cited on the site include IEHP, Cigna, Aflac, Irish Life, Benefitfocus and EmpiRx. Pricing is not published — the company routes buyers through a demo and custom quote.