How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

¿Cuál es el tráfico mensual y la tendencia de crecimiento de Pylon?

Pylon recibe actualmente 284,89 mil visitas mensuales, con una variación de tráfico intermensual de +16,46 mil (tasa de crecimiento del +6,1 %). Su principal mercado de origen es Estados Unidos (57,1 % de cuota), con 230,37 mil visitas directas/mes y — visitas de búsqueda orgánica/mes.

¿Pylon es gratis? ¿Cuál es su modelo de precios?

Pylon opera con un modelo de precios De pago. Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. Las plataformas de facturación y pago compatibles incluyen: no indicado.

Pylon — Tráfico (284,89 mil/mes), Precios, API y Alternativas

Open AI Tools

Pylon — Tráfico (284,89 mil/mes), Precios, API y Alternativas | Open AI Tools

Acerca de Pylon

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Casos de uso de alto impacto para Pylon

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Las mejores 12 alternativas y competidores de Pylon

Comparación de telemetría lado a lado de herramientas de IA competidoras en la misma categoría principal

Ver todas las alternativas a Pylon →Explorar todas las herramientas de Atención al cliente con IA →

Posición	Herramienta de IA	Visitas mensuales	Crecimiento intermensual	Cuota de tráfico directo	Precios	Comparativa directa
●	Pylon	284,89 mil	+6,1 %	81% directo	De pago	Actual
1	Intercom Ofrece una plataforma de servicio al cliente centrada en IA con soporte multicanal y agentes de soporte autónomos.	4,47 M	+2,7 %	80% directo	Prueba gratuita, De pago	vs Intercom
2	BoldDesk Combina la gestión de tickets de helpdesk, chat en vivo y agentes de IA para operaciones integrales de atención al cliente.	124,23 mil	-15,6 %	72% directo	Prueba gratuita, Precio a consultar	vs BoldDesk
3	Hiver Unifica tickets omnicanal en bandejas de entrada compartidas con flujos de trabajo colaborativos y asistencia de IA.	140,33 mil	-28,4 %	67% directo	Freemium, Prueba gratuita, De pago, Gratis	vs Hiver
4	Thena Conecta canales de mensajería en una sola cola de tickets con agentes de resolución automatizados por IA.	9,78 mil	-29,4 %	39% directo	Freemium, De pago, Precio a consultar	vs Thena
5	Gorgias Adapta el soporte al cliente omnicanal y la automatización de helpdesk específicamente para marcas de comercio electrónico y minoristas.	2,66 M	+2,4 %	78% directo	Precio a consultar	vs Gorgias
6	Forethought Automatiza la resolución de tickets de soporte a través de canales de chat, correo electrónico y voz para equipos empresariales.	84 mil	-29,1 %	39% directo	Precio a consultar	vs Forethought