How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

Pylon の月間トラフィックと成長トレンドはどうですか？

Pylon は現在、月間 28.49万の訪問があり、前月比のトラフィック変動は +1.65万（成長率 +6.1%）です。主要な流入市場はアメリカ合衆国（シェア 57.1%）で、月間 23.04万のダイレクト訪問と月間 — のオーガニック検索訪問を含みます。

Pylon は無料ですか？料金モデルは何ですか？

Pylon は有料の料金モデルで運営されています。Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. 対応する請求・チェックアウトプラットフォームには未掲載が含まれます。

Pylon — 月間訪問数 (28.49万/月)・料金・API・代替ツール比較

Open AI Tools

Pylon — 月間訪問数 (28.49万/月)・料金・API・代替ツール比較 | Open AI Tools

Pylon について

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Pylon の効果的なユースケース

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Pylon の代替ツール・競合トップ 12 件

同じ主要カテゴリの競合 AI ツールをテレメトリで並列比較

Pylon の代替ツールをすべて見る →AIカスタマーサービスのツールをすべて見る →

順位	AI ツール	月間訪問数	前月比成長率	直接流入の割合	料金	直接比較
●	Pylon	28.49万	+6.1%	直接流入 81%	有料	表示中
1	Intercom マルチチャネルサポートと自律型サポートエージェントを備えた、AIファーストのカスタマーサービスプラットフォームを提供します。	447.11万	+2.7%	直接流入 80%	無料トライアル、有料	vs Intercom
2	BoldDesk ヘルプデスクのチケット管理、ライブチャット、AIエージェントを組み合わせ、包括的なカスタマーサポート業務を実現します。	12.42万	-15.6%	直接流入 72%	無料トライアル、料金は要問い合わせ	vs BoldDesk
3	Hiver 共有受信トレイ内でのオムニチャネルチケット管理を、コラボレーションワークフローとAIアシスタンスで統一します。	14.03万	-28.4%	直接流入 67%	フリーミアム、無料トライアル、有料、無料	vs Hiver
4	Thena メッセージングチャネルを単一のチケットキューに統合し、自動AI解決エージェントを備えています。	9781	-29.4%	直接流入 39%	フリーミアム、有料、料金は要問い合わせ	vs Thena
5	Gorgias ECブランドや小売業者向けに特化した、オムニチャネルのカスタマーサポートとヘルプデスク自動化を提供します。	266.05万	+2.4%	直接流入 78%	料金は要問い合わせ	vs Gorgias
6	Forethought エンタープライズチーム向けに、チャット、メール、音声チャネルを通じたサポートチケットの解決を自動化します。	8.4万	-29.1%	直接流入 39%	料金は要問い合わせ	vs Forethought