How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

Pylon의 월간 트래픽과 성장 추세는 어떠한가요?

Pylon은(는) 현재 월 28.49만회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +1.65만(성장률 +6.1%)입니다. 주요 유입 시장은 미국(점유율 57.1%)이며, 여기에는 월 직접 방문 23.04만회와 월 자연 검색 방문 —회가 포함됩니다.

Pylon은(는) 무료인가요? 가격 모델은 무엇인가요?

Pylon은(는) 유료 가격 모델로 운영됩니다. Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. 지원되는 결제 및 체크아웃 플랫폼에는 등록되지 않음 등이 있습니다.

Pylon — 월간 트래픽 (28.49만/월), 가격, API 및 대안 비교

Open AI Tools

Pylon — 월간 트래픽 (28.49만/월), 가격, API 및 대안 비교 | Open AI Tools

Pylon 소개

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Pylon의 임팩트 높은 활용 사례

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Pylon 대안 및 경쟁사 베스트 12선

동일한 주요 카테고리에 속한 경쟁 AI 도구의 나란히 보는 텔레메트리 비교

Pylon 대안 전체 보기 →AI 고객 서비스 도구 전체 살펴보기 →

순위	AI 도구	월간 방문 수	전월 대비 성장률	직접 유입 비중	가격	일대일 비교
●	Pylon	28.49만	+6.1%	직접 유입 81%	유료	현재 도구
1	Intercom 멀티채널 지원과 자율형 지원 에이전트를 갖춘 AI 중심의 고객 서비스 플랫폼을 제공합니다.	447.11만	+2.7%	직접 유입 80%	무료 체험, 유료	vs Intercom
2	BoldDesk 헬프데스크 티켓팅, 실시간 채팅, AI 에이전트를 결합하여 포괄적인 고객 지원 운영을 제공합니다.	12.42만	-15.6%	직접 유입 72%	무료 체험, 가격 문의	vs BoldDesk
3	Hiver 공유 받은 편지함 내에서 협업 워크플로우와 AI 지원을 통해 옴니채널 티켓팅을 통합합니다.	14.03만	-28.4%	직접 유입 67%	무료+유료, 무료 체험, 유료, 무료	vs Hiver
4	Thena 메시징 채널을 단일 티켓 대기열로 연결하고 자동화된 AI 해결 에이전트를 제공합니다.	9.78천	-29.4%	직접 유입 39%	무료+유료, 유료, 가격 문의	vs Thena
5	Gorgias 이커머스 브랜드와 소매업체를 위해 특화된 옴니채널 고객 지원 및 헬프데스크 자동화를 제공합니다.	266.05만	+2.4%	직접 유입 78%	가격 문의	vs Gorgias
6	Forethought 기업 팀을 위해 채팅, 이메일, 음성 채널을 통한 지원 티켓 해결을 자동화합니다.	8.4만	-29.1%	직접 유입 39%	가격 문의	vs Forethought