Kay is Kayako's AI support agent. It reads incoming tickets, drafts replies, takes actions such as creating users or issuing refunds, and closes routine cases. It can sit on top of the Kayako help desk or on the help desk you already use.

Do I need to migrate my existing help desk?

No. Kay integrates with Zendesk, Freshdesk, Intercom and Salesforce, so your tickets can stay where they are while Kay works on top of them. You can also move to the full Kayako help desk if you prefer.

How much does Kayako cost?

Kayako does not publish list prices and sells through a personalised demo and quote, because deployments are scoped and implemented with your team. You will need to talk to sales for a cost estimate.

What platform features ship alongside the AI?

The platform supports an omnichannel inbox, semantic knowledge base, no-code workflow automation, SLAs and analytics, alongside SOC 2 Type II, GDPR, SSO/SAML and role-based access controls.

Qual é o tráfego mensal e a tendência de crescimento de Kayako?

Kayako recebe atualmente 168,21 mil visitas mensais, com variação de tráfego mês a mês de +3,76 mil (taxa de crescimento de +2,3%). Seu principal mercado de origem é Estados Unidos (35,1% de participação), incluindo 82,63 mil visitas diretas/mês e — visitas de busca orgânica/mês.

O Kayako é gratuito? Qual é o seu modelo de preços?

Kayako opera com um modelo de preços Preço sob consulta. Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. As plataformas de cobrança e checkout suportadas incluem: não listado.

Kayako — Tráfego (168,21 mil/mês), Preços, API e Alternativas

Open AI Tools

Kayako — Tráfego (168,21 mil/mês), Preços, API e Alternativas | Open AI Tools

Sobre o Kayako

AI triage and routing

Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.

AI answers and actions

The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.

Continuous learning

Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.

Omnichannel shared inbox

Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

Knowledge base with semantic search

A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases.

Analytics, SLA and security

Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.

Casos de uso de alto impacto para Kayako

Support leaders

Cut ticket backlog and cost per ticket

Deflect repetitive billing, refund and how-to questions with an AI agent trained on your tickets and tone, freeing agents for complex work.

SaaS and technology companies

Add AI without migrating help desk

Layer Kay onto Zendesk, Freshdesk, Intercom or Salesforce so AI resolves cases without replatforming your support stack.

Regulated industries

Compliant support automation

Keep sensitive customer interactions inside a compliant platform with SSO, role-based access, audit logs and GDPR-aligned handling.

IT and internal operations

Internal service desk

Use a shared inbox plus knowledge base to give staff a single place to raise and resolve internal requests.

Principais 12 alternativas e concorrentes de Kayako

Comparação de telemetria lado a lado de ferramentas de IA concorrentes na mesma categoria principal

Ver todas as alternativas de Kayako →Explorar todas as ferramentas de Atendimento ao cliente com IA →

Classificação	Ferramenta de IA	Visitas mensais	Crescimento mensal	Participação do tráfego direto	Preços	Comparação direta
●	Kayako	168,21 mil	+2,3%	49% direto	Preço sob consulta	Atual
1	Intercom Oferece mensagens de IA líderes do setor para clientes e o agente de suporte Fin, mas com um preço significativamente mais alto.	4,47 mi	+2,7%	80% direto	Teste gratuito, Pago	vs Intercom
2	Crisp Oferece chat ao vivo omnicanal leve e recursos de helpdesk, mas carece dos fluxos de trabalho de tickets corporativos avançados do Kayako.	1,41 mi	+1,5%	82% direto	Teste gratuito, Pago, Preço sob consulta, Grátis	vs Crisp
3	BoldDesk Oferece ferramentas modernas de tickets com IA e base de conhecimento, mas tem um ecossistema de suporte empresarial menos estabelecido.	124,23 mil	-15,6%	72% direto	Teste gratuito, Preço sob consulta	vs BoldDesk
4	eesel AI Foca em agentes de IA autônomos que se conectam a wikis corporativas, mas oferece um layout de helpdesk menos tradicional.	556,11 mil	+5,7%	17% direto	Freemium, Teste gratuito, Pago, Preço sob consulta	vs eesel AI
5	Forethought Destaca-se na resolução autônoma de tickets de nível empresarial em todos os canais, mas é adaptado para equipes de suporte de alto volume.	84 mil	-29,1%	39% direto	Preço sob consulta	vs Forethought
6	Gorgias Otimizado especificamente para automação de helpdesk de e-commerce e integração com o Shopify, mas menos adequado para SaaS B2B geral.	2,66 mi	+2,4%	78% direto	Preço sob consulta	vs Gorgias