How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

Qual é o tráfego mensal e a tendência de crescimento de Pylon?

Pylon recebe atualmente 284,89 mil visitas mensais, com variação de tráfego mês a mês de +16,46 mil (taxa de crescimento de +6,1%). Seu principal mercado de origem é Estados Unidos (57,1% de participação), incluindo 230,37 mil visitas diretas/mês e — visitas de busca orgânica/mês.

O Pylon é gratuito? Qual é o seu modelo de preços?

Pylon opera com um modelo de preços Pago. Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. As plataformas de cobrança e checkout suportadas incluem: não listado.

Pylon — Tráfego (284,89 mil/mês), Preços, API e Alternativas

Open AI Tools

Pylon — Tráfego (284,89 mil/mês), Preços, API e Alternativas | Open AI Tools

Sobre o Pylon

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Casos de uso de alto impacto para Pylon

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Principais 12 alternativas e concorrentes de Pylon

Comparação de telemetria lado a lado de ferramentas de IA concorrentes na mesma categoria principal

Ver todas as alternativas de Pylon →Explorar todas as ferramentas de Atendimento ao cliente com IA →

Classificação	Ferramenta de IA	Visitas mensais	Crescimento mensal	Participação do tráfego direto	Preços	Comparação direta
●	Pylon	284,89 mil	+6,1%	81% direto	Pago	Atual
1	Intercom Oferece uma plataforma de atendimento ao cliente focada em IA com suporte multicanal e agentes de suporte autônomos.	4,47 mi	+2,7%	80% direto	Teste gratuito, Pago	vs Intercom
2	BoldDesk Combina tickets de helpdesk, chat ao vivo e agentes de IA para operações abrangentes de suporte ao cliente.	124,23 mil	-15,6%	72% direto	Teste gratuito, Preço sob consulta	vs BoldDesk
3	Hiver Unifica tickets omnicanal em caixas de entrada compartilhadas com fluxos de trabalho colaborativos e assistência de IA.	140,33 mil	-28,4%	67% direto	Freemium, Teste gratuito, Pago, Grátis	vs Hiver
4	Thena Conecta canais de mensagens em uma única fila de tickets com agentes de resolução automatizados por IA.	9,78 mil	-29,4%	39% direto	Freemium, Pago, Preço sob consulta	vs Thena
5	Gorgias Personaliza o suporte ao cliente omnicanal e a automação de helpdesk especificamente para marcas de e-commerce e varejistas.	2,66 mi	+2,4%	78% direto	Preço sob consulta	vs Gorgias
6	Forethought Automatiza a resolução de tickets de suporte em canais de chat, e-mail e voz para equipes corporativas.	84 mil	-29,1%	39% direto	Preço sob consulta	vs Forethought