How much does Pylon cost?

Pylon charges per seat on an annual contract. Professional is listed at $89 per seat per month and Advanced at $139 per seat per month, with Enterprise on a custom quote. Agentic AI features consume credits purchased annually or topped up as needed, and add-ons such as Account Intelligence ($10 per customer account per month) and Phone ($35 per seat per month) cost extra.

Does Pylon charge per ticket?

No. Pylon's pricing is based on seats and AI credits, not ticket volume, which the company positions as a way to keep support costs predictable as inbound requests grow.

Which channels can Pylon handle?

Email, chat widget, Slack Connect and Slack community, Microsoft Teams, Discord, Telegram, WhatsApp, SMS and phone (an add-on), all feeding a single ticketing queue.

What makes Pylon different from a traditional help desk?

Pylon links every conversation to underlying account, product and system data, and its AI agents investigate issues and take action in connected tools before a human opens the ticket, rather than only suggesting canned replies.

Is there a free plan?

No free tier is advertised; the lowest published plan is Professional at $89 per seat per month with an annual commitment.

Wie hoch sind der monatliche Traffic und der Wachstumstrend von Pylon?

Pylon erhält derzeit 284.885 monatliche Besuche bei einer Traffic-Veränderung von +16.456 (+6,1 % Wachstumsrate) gegenüber dem Vormonat. Der wichtigste Quellmarkt ist Vereinigte Staaten (57,1 % Anteil), einschließlich 230.372 direkte Besuche/Monat und — organische Suchbesuche/Monat.

Ist Pylon kostenlos? Welches Preismodell hat es?

Pylon arbeitet mit einem Preismodell „Kostenpflichtig“. Paid, seat-based with a credit pool for AI usage. Professional is $89 per seat per month on an annual contract and Advanced is $139 per seat per month, both quoted annually; Enterprise is a custom quote. AI agentic features consume credits that you can commit to annually or top up on demand. Optional add-ons include Account Intelligence at $10 per customer account per month and Phone at $35 per seat per month. Zu den unterstützten Abrechnungs- und Checkout-Plattformen gehören: nicht aufgeführt.

Pylon — KI-Tool Traffic (284.885/Monat), Preise, API & Alternativen

Open AI Tools

Pylon — KI-Tool Traffic (284.885/Monat), Preise, API & Alternativen | Open AI Tools

Über Pylon

Omnichannel ticketing

Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.

AI agents and Skills

Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.

Account intelligence

Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.

Knowledge base and portal

Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.

Analytics and integrations

Out-of-the-box and custom reporting, data warehouse syncs, MCP connectors and integrations with Salesforce, HubSpot, Jira, Linear, Snowflake, BigQuery and major LLM providers.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Wirkungsvolle Anwendungsfälle für Pylon

Support Engineering Lead

Triage B2B tickets with full account context

Route Slack, email and Teams requests into one queue where each issue arrives pre-enriched with account, usage and CRM data, so engineers stop chasing context.

Head of Customer Support

Automate repeatable resolutions

Deploy the Support Agent on high-volume questions and use Automations and Skills to handle predictable workflows while keeping humans in the loop for judgment calls.

Customer Success Manager

Run scaled account management

Use Account Intelligence notebooks, health scores and activity timelines to monitor many accounts at once and surface risk before renewal.

Support Operations Manager

Forecast headcount and AI spend

Use workforce management, staffing heatmaps and credit-based AI budgeting to plan capacity and spending as ticket volume grows.

Top 12 Alternativen und Wettbewerber zu Pylon

Direkter Telemetrievergleich konkurrierender KI-Tools in derselben Hauptkategorie

Alle Alternativen zu Pylon ansehen →Alle KI-Kundenservice-Tools entdecken →

Rang	KI-Tool	Monatliche Besuche	MoM-Wachstum	Anteil direkter Zugriffe	Preise	Direktvergleich
●	Pylon	284.885	+6,1 %	81% direkt	Kostenpflichtig	Aktuell
1	Intercom Bietet eine KI-gestützte Kundenservice-Plattform mit Multichannel-Support und autonomen Support-Agenten.	4,47 Mio.	+2,7 %	80% direkt	Kostenlose Testversion, Kostenpflichtig	vs Intercom
2	BoldDesk Kombiniert Helpdesk-Ticketing, Live-Chat und KI-Agenten für umfassende Kundensupport-Aktivitäten.	124.232	-15,6 %	72% direkt	Kostenlose Testversion, Preise auf Anfrage	vs BoldDesk
3	Hiver Vereint Omnichannel-Ticketing in gemeinsamen Posteingängen mit kollaborativen Arbeitsabläufen und KI-Unterstützung.	140.328	-28,4 %	67% direkt	Freemium, Kostenlose Testversion, Kostenpflichtig, Kostenlos	vs Hiver
4	Thena Verbindet Nachrichtenkanäle zu einer einzigen Ticket-Warteschlange mit automatisierten KI-Lösungs-Agenten.	9781	-29,4 %	39% direkt	Freemium, Kostenpflichtig, Preise auf Anfrage	vs Thena
5	Gorgias Maßgeschneiderter Omnichannel-Kundensupport und Helpdesk-Automatisierung speziell für E-Commerce-Marken und -Händler.	2,66 Mio.	+2,4 %	78% direkt	Preise auf Anfrage	vs Gorgias
6	Forethought Automatisiert die Lösung von Support-Tickets über Chat-, E-Mail- und Sprachkanäle für Enterprise-Teams.	83.999	-29,1 %	39% direkt	Preise auf Anfrage	vs Forethought